If you have experienced issues with car purchases or services with Evans Halshaw Car Store & Motorhouse, there may be compensation available to you The car dealership network has faced numerous complaints over the years, and even faced regulatory action, leading to compensation for affected customers Here’s what you need to know.
Header_1 What issues have been reported?
Some of the most common complaints against Evans Halshaw Car Store & Motorhouse include mis-selling of used cars, selling cars with hidden defects, failure to provide satisfactory after-sales services, and even unsafe cars being sold to customers The latter issue resulted in the UK’s Driver and Vehicle Standards Agency (DVSA) recalling over 21,000 Vauxhall Zafira cars that had been sold by the company The recall followed investigations revealing that the cars had a serious fault that could cause fires This was one of the largest recalls of cars in the UK.
Header_2 Regulatory action and compensation
As a result of its regulatory breaches, Evans Halshaw Car Store & Motorhouse was fined £13,000 by the DVSA in 2017 The fine came for allowing unsafe cars to be sold to customers Furthermore, the company was found to have misled customers, particularly in relation to finance agreements The UK’s Financial Conduct Authority (FCA) also took action against the company in 2019, fining it £4.9m for failing to provide adequate training to salespeople, meaning that customers were sold products that were unsuitable for them.
Following these breaches, Evans Halshaw Car Store & Motorhouse offered compensation to affected customers, supervised by the FCA Evans Halshaw Car Store & Motorhouse compensation. The company pledged to pay £10m to roughly 28,000 customers who were mis-sold or not properly informed about add-on products included in finance agreements Of that sum, over £2m was dedicated to compensating customers who were sold insurance products that they would not be able to claim against.
Header_3 How to claim compensation from Evans Halshaw Car Store & Motorhouse
If you believe that you have been affected by any of the issues mentioned above, you can contact Evans Halshaw Car Store & Motorhouse to make a compensation claim Information can be found on the company website, or you can visit a dealership in person to discuss making a claim.
In some cases, such as the FCA-led compensation scheme mentioned above, customers were contacted directly by the company to inform them of the compensation offer However, it is best to make your own enquiries if you believe you may be entitled to compensation.
Some independent legal firms also offer support in relation to making compensation claims These are particularly useful if you are not confident pursuing a claim, or if you have experienced significant financial losses as a result of issues with Evans Halshaw Car Store & Motorhouse.
Header_4 Conclusion
If you have experienced issues with a car purchase, service or finance agreement from Evans Halshaw Car Store & Motorhouse, there may be compensation available The company has faced repeated action from regulators in part due to the number of complaints and issues reported by customers As a result, if you believe you may be entitled to compensation, it is worth getting in touch with the company or seeking legal advice Compensation ranges from relatively small sums for individual issues to much larger compensation schemes led by regulatory bodies.